Text Analysis of emails and other data

Text Analysis

Expression of emotion in text is a complex phenomenon. In such a way that the shortest phrase can express multiple emotions with different intensity and that can be difficult to be understood at first glance. To overcome this issue, our project focuses on the complexity of emotional language and can detect multiple emotions from input sentences with intensity of each emotion.

Sentiment Analysis
Sentiment Analysis is the most common text classification tool that analyzes incoming messages, provides in-depth understanding and detects in the text whether the underlying sentiment is positive, negative or neutral. Sentiment Analysis is already a challenge due to the subjectivity of language and phenomena such as irony or sarcasm.

Emotion Analysis
Emotion detection in computational linguistics is the process of identifying discrete emotions expressed in text. Emotion analysis can be viewed as a natural evolution of sentiment analysis and its more fine-grained model. Emotion analysis steps up the game by analyzing the user’s intention behind a message and identifying whether it is ‘sadness’, 'surprise' 'enthusiasm', 'relief', 'neutral', 'anger', 'worry', 'hate', 'happiness', love', 'fear', ‘empty' and ‘fun'.

Features

Intensity of the emotions
It is also crucial to consider the contextual information in which the expression is occurring. Since the text has different emotions and our system predicts the possible emotions with their respective intensity score. As per the intensity score system predicts the emotions with high score on the text and plots the histogram.
User can enter their own text and the system predicts the emotion on that particular text.

Use Cases

  • Improvement in customer experience - Our project Instantly identifies the client's needs and grievances in their feedback. This supports to maintain company competitiveness.
  • Happiness of employees - The system helps to Identify internal problems in advance. It avoids talent leak and benefit from the better performance associated with happier employees
  • Integration with chat-bots - Construct believable dialog by detecting customer feelings. Chat-bots are more than just machines. It is a thriving field where strategical personalities are expected and it becomes necessary that they can adapt to the conversation and understand.
  • Improvement in marketing tasks and support conversations - Analysis will support to answer customers more accurately. The system helps to improve your customer relationship management.
  • Call center's performance monitoring - One can monitor the conversations provided by agents to improve interaction with the client and also can improve the service given in the call centers.